Once I was back at The House on the Hill, I checked the receipt and quickly found my answer. First, I had bought a few items not usually on my list like garbage bags, shampoo, and freezer bags. Second, the cashier had charged me twice for my hamburgers.
The burgers had a dollar off coupon on the package, so I figured the cashier had meant to scan the coupon, but had instead charged me a second time. I was already in a bad mood, and didn’t feel like driving back to Hannaford with my groceries in tow.
I made a quick call to the store, and the manager told me to stop by any time with the receipt, and he would take care of it. That made me feel much better.
I went back this morning expecting to get my $6.70 refunded plus another $1 for the coupon they never scanned. Instead, the customer service clerk handed me $14.40. I was befuddled, so I asked her why she had given me that amount.
“When we make a mistake, we refund you the full price of our error plus a dollar for your inconvenience,” she explained with a smile.
So the burgers ended up being free and Hannaford paid me $7.70 for buying them. Not a bad way to start off my Saturday.
It restored my faith in karma and the world in general, which I needed after last night’s somber Friday Night Think Tank topic.
Show a little faith, there’s magic in the night…
Thank you, Hannaford, for taking that extra, totally unnecessary, but much appreciated step to show me how important my business is to you.