Sometimes It’s The Little Things…

hannafordThe whole way home from the grocery store last night, Modern Philosophers, I kept trying to figure out why it had cost so much when it seemed like I had bought so little.

Once I was back at The House on the Hill, I checked the receipt and quickly found my answer.  First, I had bought a few items not usually on my list like garbage bags, shampoo, and freezer bags.  Second, the cashier had charged me twice for my hamburgers.

The burgers had a dollar off coupon on the package, so I figured the cashier had meant to scan the coupon, but had instead charged me a second time.  I was already in a bad mood, and didn’t feel like driving back to Hannaford with my groceries in tow.

I made a quick call to the store, and the manager told me to stop by any time with the receipt, and he would take care of it.  That made me feel much better.

I went back this morning expecting to get my $6.70 refunded plus another $1 for the coupon they never scanned.  Instead, the customer service clerk handed me $14.40.  I was befuddled, so I asked her why she had given me that amount.

“When we make a mistake, we refund you the full price of our error plus a dollar for your inconvenience,” she explained with a smile.

So the burgers ended up being free and Hannaford paid me $7.70 for buying them.  Not a bad way to start off my Saturday.

It restored my faith in karma and the world in general, which I needed after last night’s somber Friday Night Think Tank topic.

FaithIt reminded me of a great line from “Thunder Road”, my favorite Bruce Springsteen song…

Show a little faith, there’s magic in the night…

Thank you, Hannaford, for taking that extra, totally unnecessary, but much appreciated step to show me how important my business is to you.

Happy Saturday!

About Austin

Native New Yorker who's fled to the quiet life in Maine. I write movies, root for the Yankees, and shovel lots of snow.
This entry was posted in Humor, Philosophy and tagged , , , , , , , , . Bookmark the permalink.

14 Responses to Sometimes It’s The Little Things…

  1. floridaborne says:

    Very rare to see a store that committed to excellence. And I’m glad to hear you’re having a foxy day. 🙂

  2. D. Parker says:

    I love a good bargain. That’s worth the trip. Oh and quick, get someone to give you a sock! 🙂

  3. janeybgood says:

    That is great! I’d be a new customer if they weren’t located thousands of miles away. Dammit.

  4. markbialczak says:

    I think they refunded you double their mistake, by mistake, Austin. I think you now owe them $6.70. Are you going to drive back and pay the manager?

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